Return & Refund Policy

At KeiCrowns, we are committed to providing high-quality wigs and exceptional customer service. Due to the hygienic nature of wigs and hair products, all returns are subject to strict inspection requirements to ensure product quality and customer safety. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We only accept returns on items that meet all of the following conditions:

• The wig is unused, unworn, and in its original condition.

• The original hair tag remains attached and has not been removed or tampered with.

• The lace has not been cut, trimmed, altered, or damaged.

• The item has not been washed, styled, colored, brushed, or modified in any way.

• The item is returned in its original packaging.

• A return request is submitted within 7 days of receiving the order.

Returns that do not meet these requirements will not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. To assist with your claim, please provide:

• Your order number.

• Clear photographs of the item received.

• A description of the issue.

We will review your request and provide further instructions if your claim is approved.

Refunds

At KeiCrowns, customer satisfaction is important to us. To ensure fairness and maintain our quality standards, all approved returns are subject to a thorough inspection upon receipt.

Once we receive your returned item, our team will carefully inspect it to verify that:

• The original hair tag remains attached and has not been removed or tampered with.

• The lace has not been cut, trimmed, altered, or damaged.

• The item has not been worn, washed, styled, colored, brushed, or otherwise modified.

• The item is returned in its original condition and packaging.

Refunds will only be granted if the returned item meets all return eligibility requirements and passes our inspection process.

If your return is approved, your refund will be processed within 3–5 business days and credited to the original payment method used for the purchase. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

KeiCrowns reserves the right to refuse a refund if the returned item does not meet the conditions outlined in this policy.

Non-Refundable Items

The following items are not eligible for refunds or exchanges:

• Wigs with removed or tampered hair tags.

• Wigs with cut, trimmed, altered, or damaged lace.

• Wigs that have been worn, washed, styled, colored, brushed, or modified.

• Products purchased on sale, clearance, or promotion unless they arrive damaged or defective.

• Orders where the customer selected the incorrect style, length, color, or texture.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided the order has not yet been processed or dispatched. Once an order has been shipped, it cannot be cancelled.

Order Processing & Dispatch

Orders are processed and dispatched on business days only (Monday to Friday, excluding public holidays).

Orders confirmed before 12:00 PM (SAST) will be prepared and handed over to the courier on the same business day where possible.

Orders placed after 12:00 PM, on weekends, or on public holidays will be processed on the next business day.

Please note that courier delivery times may vary depending on your location and the courier service selected.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error.

We recommend using a tracked shipping service, as KeiCrowns cannot be held responsible for returns lost in transit.

Contact Us

For all return and refund inquiries, please contact us with your order number and details of your request.

Email: orders@nfokeicrowns.co.za

Phone/WhatsApp: +27 65 620 1909

Thank you for shopping with KeiCrowns.

KeiCrowns – Crowning Queens with Royalty.