Shipping policy

Shipping Policy

Thank you for shopping with KeiCrowns. We are committed to delivering your order safely, securely, and efficiently. Please read our Shipping Policy carefully before placing an order.

Order Processing & Dispatch

Orders are processed and dispatched on business days only (Monday to Friday, excluding public holidays).

Orders confirmed before 12:00 PM (SAST) will be prepared and handed over to the courier on the same business day where possible.

Orders placed after 12:00 PM, on weekends, or on public holidays will be processed on the next business day.

Once your order has been processed and dispatched, you will receive a confirmation notification and tracking details where available.

Shipping Timeframes

Estimated delivery times:

Major Cities: 2–5 business days
Regional Areas: 3–7 business days
Remote Areas: 5–10 business days

Delivery timeframes are estimates only and may be affected by courier delays, weather conditions, public holidays, peak periods, or other circumstances beyond our control.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected delivery method.

All applicable shipping fees will be displayed before payment is completed.

Order Tracking

Tracking details will be provided once your order has been dispatched.

Customers are responsible for monitoring their shipment using the tracking information supplied.

Delivery Address

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

KeiCrowns will not be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information.

Failed Deliveries

If a parcel is returned due to:

An incorrect or incomplete address
Non-collection
Failed delivery attempts
Refusal of delivery

The customer will be responsible for any additional shipping fees required to resend the order.

Additional Delivery Fees

Additional courier charges may apply for:

Remote or outlying areas
Locker or collection point deliveries
Re-delivery requests
Incorrect or incomplete addresses
Failed delivery attempts or non-collection
Special courier arrangements requested by the customer

Customers will be notified of any additional charges before they are applied.

Lost, Delayed, or Damaged Parcels

Once an order has been handed over to the courier, delivery becomes the responsibility of the courier service.

While KeiCrowns is not liable for lost, delayed, or damaged parcels caused by the courier, we will assist customers where reasonably possible in resolving courier-related issues.